Topwater Marine Detailing Terms & Conditions
SERVICE AGREEMENT
Terms of Service
This service agreement between Topwater Marine Detailing (“Topwater”) and the client (“boat owner” or “client”) is ongoing but can be canceled at any time by either party. We respectfully request at least 48 hours’ notice for cancellations or rescheduling.
Topwater Marine Detailing (hereafter “Topwater”) agrees to provide boat detailing and interior cleaning services at the agreed-upon rate. The quoted rate reflects estimated detailing time and may be adjusted after the initial appointment based on your boat’s specific requirements. For typical boats under 30 feet, initial detailing appointments can exceed 8 hours, while regular maintenance sessions often average 3-5 hours.
All scheduling and appointments are contingent upon weather conditions, unforeseen delays, or circumstances beyond our control. Any modifications to scheduling or pricing, whether communicated verbally or in writing, will adhere to these terms.
Quality Assurance
Topwater is committed to delivering exceptional service. If you are unsatisfied with any aspect of your detailing, notify us within 24 hours, and we will promptly address the issue during your next scheduled service. We do not offer refunds or discounts but guarantee corrections of any oversights or missed services.
Our Detailing Team
All detailing team members are professional employees of Topwater, fully trained and insured, including workers’ compensation. We provide all necessary detailing supplies and equipment, ensuring high-quality, professional results.
Training & Team Expertise
Our experienced detailing specialists receive comprehensive training and are supervised directly by the owner. Our team’s consistent quality ensures your boat receives meticulous care every visit.
Client Preparation
To ensure optimal detailing efficiency, we request that your boat is accessible and cleared of personal items or obstructions prior to our arrival. If extra time is required due to the removal of personal belongings, additional charges may apply.
Boat Accessibility & Security
Please ensure access to your boat, including dock entry or marina gate codes, is arranged beforehand. If your boat has a security system, provide instructions to disarm it before our arrival.
Damage Disclaimer
Topwater exercises the utmost care when detailing your vessel. However, we cannot accept responsibility for existing damage, improper installations, structural deterioration, oxidation, corrosion, or normal wear and tear associated with the age and usage of your boat.
In the unlikely event of accidental damage by our team, we will immediately notify you and cooperate fully to resolve the situation promptly and fairly.
Service Timing
Billing for hourly services begins upon our arrival and concludes upon completion of detailing services, inclusive of setup and cleanup time. Standard detailing appointments typically require a window of up to 8 hours; we may extend this by up to 2 hours to ensure thorough completion.
Weather Policy
In severe or inclement weather, we reserve the right to reschedule services for safety and quality reasons. You will be promptly notified if rescheduling is necessary.
Special Requests
For specific or extensive detailing requests, please inform Topwater at least 48 hours in advance so we can accommodate your needs and adjust scheduling accordingly. Estimates provided remotely are subject to adjustment upon on-site inspection.
Payments
Payment is due immediately upon completion of services. Jobs exceeding $1,000 require a 50% deposit upfront. Returned checks incur a $30 fee. For convenience, we accept payment by cash, check or electronic payment platforms Zelle and Venmo. Any payments requiring collection action will incur reasonable attorney fees, court costs, and associated expenses.
Client Feedback
We encourage feedback to continually improve our personalized detailing services. Please share your experience through our contact form or directly via email to topwaterdetailing@gmail.com.
Referral Program
Topwater values referrals and offers a client referral incentive. When you refer a new client to us, you’ll receive a discount credited to your next detailing after the new client’s initial service is completed and payment received.
Supplies & Equipment
Topwater supplies all detailing products, tools, and equipment necessary to professionally service your boat. Our detailing supplies are selected to effectively clean without causing damage.
By engaging Topwater Marine Detailing services, you agree to these Terms & Conditions.
Web Terms of Service
By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
These terms should be read in conjunction with our Privacy Policy, which outlines how we collect and use your personal information.
Description of Services
TOPWATER MARINE DETAILING LLC provides premium mobile yacht detailing and marine surface care services throughout Tampa Bay and surrounding areas, including Tampa, St. Petersburg, Clearwater, and Sarasota. Our specialized services include Gelcoat Restoration, Paint Restoration, Acrylic & Plexiglass Restoration, Teak Restoration, Glass Polishing, Metal Polishing, Ceramic Coatings, along with comprehensive marine cleaning, protection, and maintenance services.
Our website serves as an informational platform where users can learn about our services, request quotes, schedule consultations, and communicate with our team.
Important: Submitting a form, requesting a quote, scheduling an appointment, or contacting us through our website does not create a binding service agreement. All service agreements must be finalized directly with our company.
Website Use
By using our website, you agree not to:
Submit false, inaccurate, or misleading information
Interfere with or disrupt the functionality of the website
Copy, reproduce, or distribute website content without written permission
Use the website for unlawful purposes
Quotes & Service Agreements
Any quotes, estimates, pricing information, or service recommendations provided through the website, email, SMS, phone, chatbot, or consultation are preliminary and subject to change.
Final pricing, scope of work, deliverables, and timelines may vary based on the actual project requirements and will be confirmed through a formal agreement with the client.
Work will only begin after approval of a formal estimate, proposal, invoice, or service agreement.
AI & Chat Disclosure
Our website may utilize AI chatbots, virtual assistants, automated scheduling tools, or other automated systems to assist with customer inquiries.
Please be aware that:
Responses may be generated by artificial intelligence or automated systems
Information provided through automated systems is not legally binding
Final pricing, service details, agreements, and commitments must be confirmed directly with a human representative of our company
SMS Program
By providing your phone number, you consent to participate in our SMS messaging program. Participants must be 18 years of age or older.
Program Description:
Messages may include appointment reminders, confirmations, service updates, customer support communications, review requests, account notifications, and promotional or marketing messages where explicit consent has been provided.
Message Frequency:
Message frequency varies based on customer interaction and service activity.
Opt Out:
Reply STOP at any time to unsubscribe. You will receive a final confirmation message and will no longer receive SMS communications from us.
Rejoining Instructions:
To rejoin the SMS program after opting out, you must submit a new form and provide consent again.
Help:
Reply HELP for assistance or contact us directly using the information provided below.
Rates:
Message and data rates may apply.
Carrier Liability:
Mobile carriers are not liable for delayed or undelivered messages.
Consent:
Consent to receive SMS messages is not a condition of purchase.
Payments
Payment terms, deposits, invoices, subscriptions, recurring billing arrangements, or project milestones will be outlined in the applicable proposal, invoice, estimate, or service agreement.
Failure to make payments when due may result in delayed services, suspension of services, cancellation of services, or collection efforts where permitted by law.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, videos, designs, software, and other materials, is the property of TOPWATER MARINE DETAILING LLC or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, modify, distribute, or exploit any content without prior written permission.
Limitation of Liability
Our website, services, content, and communications are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, TOPWATER MARINE DETAILING LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website, services, communications, or marketing materials.
Our maximum liability shall be limited to the amount paid by the customer for the specific service giving rise to the claim.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law provisions.
Updates to Terms
We reserve the right to update, modify, or replace these Terms of Service at any time.
Changes become effective immediately upon posting to the website. Continued use of the website following any updates constitutes acceptance of the revised Terms of Service.
Contact Information
If you have questions regarding these Terms of Service, please contact:
TOPWATER MARINE DETAILING LLC
13608 S Village Dr. Lando Lakes, FL 34637
Phone: 813-534-4244
Email: topwaterdetailing@gmail.com